Return and Refund Policy
The Custom Boxes always wanted their esteemed clients to be 100% satisfied. However, if you feel your order is not up to the mark, our support team is always here to help.
Check out our refund and return policy below for a hassle-free experience.
Eligibility For Return:
Since the products and services which are being offered by TheCustomBoxes.com are customized according to the client's request, it is recommended that the customer notify the company at support@TheCustomBoxes.com or to concerned agent within 3 working days of receiving the order if the delivered products do not meet their requirements, specifications or are defective.
What Qualifies For A Return?
- You can be eligible for a refund, return, or reprint if:
- Your custom order is not produced as per your approved artwork.
- There are some printing errors.
- Your Custom Boxes are defective or damaged.
Items Not Eligible For Return
- Look for the items that we do not accept for returns.
- If the error is on the customer's end, like typos in the submitted artwork.
- Incorrect measurement for the boxes’ sizes from the customer's end.
- Products that are opened, used, or altered.
- If our team found no claim defect or printing error in the customized packaging boxes.
How to Request a Return or Reprint
You can contact us through email at support@TheCustomBoxes.com or call us at 1800-396-1840
- Share the clear photos of the damaged boxes.
- A quick investigation is done on the basis of the given images.
- If our team finds the issue, we will offer a free reprint. In special cases, we offer a refund or credit.
- After design approval, the customers cannot cancel the order.
A chargeback is not an option; however, the company will provide a free reprint of the order if the issue with the product is proven to be on the company's end
Our customer support is available 24/7 for our valued customers.
Thank you so much for choosing The Custom Boxes. We value your business and promise to deliver excellent quality and services.